Question 1

How long will my order take to arrive?

Accepted Answer

Orders are processed within [order processing timeframe — to be confirmed] business days. Estimated delivery times vary by location — see Shipping & Delivery for current guidance.

Question 2

How do I track my order?

Accepted Answer

Tracking details are emailed once your order is dispatched. If you haven't received them, contact us with your order number and we'll follow it up.

Question 3

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do what we can to change or cancel it.

Question 4

How do returns and refunds work?

Accepted Answer

Products that fail to meet the consumer guarantees under Australian Consumer Law can be repaired, replaced or refunded depending on the problem. See Returns & Refunds for the full policy.

Question 5

Can I return something just because I changed my mind?

Accepted Answer

Our change-of-mind return policy is being finalised — [change-of-mind period and conditions — to be confirmed]. Change-of-mind returns are separate from your rights under Australian Consumer Law, which always apply.

Question 6

How do refunds get issued?

Accepted Answer

Approved refunds are issued to your original payment method once the returned product has been received and processed. [Refund processing time — to be confirmed].

Question 7

Do I need a licence to buy from CompoundHQ?

Accepted Answer

Only certain products are regulated — most accessories, optics, maintenance and storage gear are not. Regulated products such as firearms require a valid licence and, where applicable, a Permit to Acquire, with transfers through licensed dealers. See Firearms & Regulated Products.

Question 8

How are firearms delivered?

Accepted Answer

Firearms can't be shipped like ordinary products. Where required by law, transfers occur through appropriately licensed firearms dealers, and interstate transfers may require dealer-to-dealer arrangements. We'll guide you through the process after your order is placed.

Question 9

How do I join CompoundHQ Membership?

Accepted Answer

Membership is opening soon — you can join the waitlist from the Membership page and you'll be contacted when the programme opens.

Question 10

How do I update my account details?

Accepted Answer

Sign in to your account and visit the Member Hub. For anything you can't change yourself, contact us and we'll help.

How can we help?