Privacy Policy

CompoundHQ is an Australian-owned retailer of shooting, hunting, maintenance and field equipment, operating this website and the CompoundHQ Membership programme. Our ABN is [ABN — to be confirmed] and our registered business address is [business address — to be confirmed].

If you have any questions about this policy or how we handle your personal information, you can contact us at [privacy contact email — to be confirmed] or [telephone — to be confirmed].

Depending on how you use our website, we may collect:

• —Contact and delivery information — your name, email address, phone number, and billing and delivery addresses, so we can process and deliver your orders.
• —Account information — your login email and password details (passwords are stored only in protected form), saved products, wishlist items and preferences.
• —Age declaration — the date of birth you enter when creating your account, and your confirmation that you are 18 or over. Our products may only be supplied to adults.
• —Transaction and order information — the products you purchase, order history, payment confirmations and related records. Full card details are held by our payment providers, not by us.
• —Website analytics and cookies — information about how you use the site, such as pages visited, device and browser type, and approximate location, collected through cookies and similar tools.
• —Marketing preferences — whether you have opted in to receive news, offers and member communications, and which channels you prefer.
• —Customer service communications — records of enquiries you send us and our responses.
• —Licence, permit and eligibility information — where a product is regulated, the licence, permit or eligibility details we are required to collect and verify before we may supply it.

We use personal information to:

• —process and deliver your orders, handle payments, and manage returns and refunds;
• —provide and maintain your account and CompoundHQ Membership;
• —respond to customer service enquiries;
• —confirm you are 18 or over before you create an account, because our products may only be sold to adults;
• —send marketing communications, where you have opted in (see Marketing & unsubscribing);
• —verify licensing and legal eligibility before supplying regulated products, as required by law;
• —understand how the website is used so we can improve it; and
• —keep records required by law, including tax and transaction records, and protect against fraud.

We store personal information using reasonable technical and organisational safeguards consistent with the Australian Privacy Principles, including access controls limited to the people and systems that need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security — if we become aware of a data breach that may affect you, we will notify you and the relevant regulator as required by law.

We rely on trusted third-party service providers to run our business, including:

• —payment providers, to process your payments securely;
• —our ecommerce platform, which hosts the store, catalogue and checkout;
• —shipping and delivery providers, to get your order to you;
• —back-office and inventory systems used to manage orders and stock; and
• —website hosting, analytics and email delivery providers.

Providers only receive the information they need to perform their role and are bound to keep it secure. Some providers store or process information outside Australia through cloud services; where that occurs, we take reasonable steps — including contractual safeguards — to ensure they handle your information consistently with the Australian Privacy Principles.

We only send marketing communications where you have opted in. Subscribing — for example to the newsletter or Field Notes — stores your email address against your subscription. You can unsubscribe at any time: instantly using the Marketing preferences switch in your Member Hub account settings, or by contacting us. We will honour every opt-out promptly.

You can request access to the personal information we hold about you, or ask us to correct it, by contacting [privacy contact email — to be confirmed]. We may need to verify your identity before releasing information, and we will respond within a reasonable period, as required by the Australian Privacy Principles.

You can also manage much of it yourself: basic account details, membership cancellation, marketing preferences and account deletion are all available in your Member Hub account settings.

If you believe we have breached your privacy, please contact us at [privacy contact email — to be confirmed] with the details. We take complaints seriously, will investigate, and aim to respond within [complaint response timeframe — to be confirmed]. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

We keep personal information only as long as we need it for the purposes it was collected, and to meet legal and record-keeping obligations (such as tax and transaction records for regulated products). When information is no longer required, we securely destroy or de-identify it.

You can delete your account at any time from your Member Hub account settings. Deleting your account immediately and permanently removes the information this website holds about you — your membership and waitlist records, enquiries, saved items and marketing preferences, and references to any files you have uploaded. Your login and any records we are required by law to keep are then removed by our team: your request is recorded automatically and completed from our side. The date of birth you enter at sign-up is a declaration of your age and is not independently verified.

Privacy enquiries, access requests and complaints can be directed to CompoundHQ at [email — to be confirmed] or [telephone — to be confirmed], or by post to [business address — to be confirmed]. Business hours are [business hours — to be confirmed].